Truly Understand Your Stakeholders
Dendy transforms feedback from customers, employees, dealers, parents, students, and members into measurable insights. Through natural dialogues on WhatsApp, email, and messaging channels, it captures the real pulse — turning feedback into organizational insight and insight into concrete actions.
Why Dendy?
Transition from traditional surveys to the age of dialogue
Natural Dialogue
Natural conversation flow via WhatsApp, email, and SMS instead of static forms. Customers feel comfortable and share more.
Multi-Channel Communication
Collect feedback from your customers using their preferred communication channel - email, SMS, WhatsApp, or phone.
Measurable Results
Satisfaction scores, NPS, sentiment distribution, and theme analysis. Every insight is measurable and actionable.
Secure & Compliant
GDPR and CCPA compliant infrastructure. AES-256 encryption, RBAC authorization, and automatic opt-in/opt-out management.
How It Works?
4 simple steps from setup to action
Create Questions
Select your target audience, write your questions or let AI create them using our 15-year research library. Set your channel preferences (WhatsApp, email, SMS).
Start Dialogue
Dendy initiates a natural conversation with your customers. Asks follow-up questions based on responses, builds context.
AI Analysis
Statistical analysis powered by 15 years of research library. NLP sentiment analysis, theme extraction, and insight generation happen automatically. No manual intervention needed.
Action Recommendations
View insights on the dashboard, download PDF reports, forward to team members. Take measurable actions.
Multi-Channel Experience
Meet your customers on their preferred channel
Highest engagement and natural conversation experience. Customers feel comfortable on the channel they use daily.
- Instant notification
- Chat flow
- High open rate
Economical option for reaching large audiences. Detailed content and rich formatting support.
- Low cost
- Rich content
- Wide reach
SMS
Fast response and high open rate. No internet connection required, works on every device.
- Fast delivery
- High open rate
- Universal access
AI-Powered Analysis
Free yourself from manual analysis burden. AI powered by 15 years of research library delivers deep insights in minutes.
Sentiment Analysis
Automatically detects the emotional tone of each response. See positive, negative, neutral distribution.
Theme Extraction
Automatic theme and category extraction from conversations. See which topics stand out.
Trend Analysis
Detects changing trends and anomalies over time. Early warning system.
Action Recommendations
AI provides concrete action recommendations based on data. Tells you what you need to do.
Powerful Dashboard & Reporting
View, filter, and report your data the way you want. Share with your team.
Real-Time Dashboard
View feedback from all channels on a single screen.
Advanced Filtering
Filter by date, channel, sentiment, theme, and more.
Export Your Reports in Any Format
Security & Scalability
Enterprise-grade security and unlimited scalability
GDPR & CCPA Compliant
CertifiedFull compliance with EU and US data protection laws. Automatic opt-in/opt-out management.
AES-256 Encryption
Banking LevelAll data is protected with military-grade encryption in transit and at rest.
RBAC Authorization
Enterprise StandardRole-based access control. Each user only accesses data they are authorized for.
Secure Data Storage
Local InfrastructureAll your data is stored securely with backup and disaster recovery guarantee.
Performance Metrics
Use Cases
Improve customer experience in every industry
E-commerce
Post-purchase experience, product satisfaction, and delivery feedback. Discover cart abandonment reasons.
SaaS
Onboarding experience, feature usage, and customer success. Detect churn risk early.
Hospitality & Tourism
Guest experience, service quality, and facility feedback. Improve online reputation.
Restaurant & Cafe
Food quality, service speed, and atmosphere feedback. Optimize your menu.
Healthcare
Patient experience, appointment process, and treatment satisfaction. HIPAA compliant sensitive data management.
Education
Student experience, instructor performance, and course content feedback. Improve education quality.
Looking for industry-specific solutions?
Contact UsYour Business Gains with Dendy
Measurable results and transparent cost structure
Cost Reduction
Decrease in manual analysis and operation costs
Typically within 6-12 months
Completion Increase
3-4x higher participation compared to traditional surveys
Varies by scenario
Speed Gain
Get insights in minutes instead of weeks
Average per campaign
NPS Increase
Customer satisfaction increase with actionable insights
Usually within 3-6 months
Cost Comparison
| Method | Setup | Per Response | Analysis | Yearly Total |
|---|---|---|---|---|
Traditional Research | $5,000+ | $1.5-2.5 | Manual (weeks) | $15,000+/year |
Dendy | $0 | $0.05-0.2 | Automatic (minutes) | $3,000+/year |
* Based on 10,000 responses/year scenario. Actual costs vary by usage.
ROI Calculation Note
The above metrics are based on IKON Research's 17 years of experience and current customer data. Actual results may vary depending on industry, campaign type, and implementation quality. All figures are qualified with "typically", "usually", or "varies by scenario".
Comparison
Dendy vs Traditional Methods
Feature
Traditional
Dendy
Frequently Asked Questions
Answers to your questions
No technical setup is required to start using Dendy. After creating an account, you can launch your first campaign within 5 minutes. Documentation is available for API integration.
Have more questions?
Contact Support TeamTake feedback to the future
Natural dialogues instead of forms. AI-powered insights instead of complex analysis. Minutes instead of weeks.